All of our Subscription or Single Purchase boxes include FREE shipping to all UK addresses.
Delivery - FREE - We ship our Single Purchase boxes weekly using Royal Mail 2nd Class (This is the most environmental way of shipping - short of hand delivery) So you would look to receive your delivery within 5-7 working days of your order date.
Delivery - FREE - We ship our subscription boxes once a month on the 2nd Monday of the month using Royal Mail 2nd Class (This is the most environmental way of shipping - short of hand delivery)
So you would look to receive your delivery shortly after this. Providing you have ordered before the 5th of the month, you will receive a box that month.
We are currently only offering International deliveries to the United States.
Delivery - £5.00 (7-10 working days - Est)
Additional Items - £2.50
If we currently don't offer shipping to you but you would like to receive our wonderful products - Please Email - [email protected]
Returns & Exchange Policy...
PAYMENT REFUNDS AND RETURNS
Once the returned item has been received at Books & Brew Club Headquarters it can take up to 14 working days for a refund to be processed.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase.
We are not able to refund any postage charges for returned items or exchanges but we will send any exchange items free of postage charges.
RETURNS OF ITEMS
Please follow the steps below to return your item, unless the item is faulty or damaged this should be done within 14 days from the date of delivery. In the event of a query please contact [email protected]
Ensure the item is appropriately packed to ensure no damage occurs in transit.
We would suggest that items are sent by a recorded service if this is not possible you should obtain proof of purchase from a Post Office. Please ensure the correct postage is paid prior to returning the item.
Unless the item is damaged or faulty the customer is responsible for the costs of the return.
FOR ALL RETURNS PLEASE CONTACT US FIRST
Terms and Conditions of Returns & Exchanges
Please read these terms and conditions to ensure your returned item does not get refused and is processed as quickly as possible. If you have a query please contact [email protected] and we will respond as soon as possible.
1. If products are not returned in an “as delivered” state (i.e. tags removed, make-up marks etc.) the return may not be accepted, or a charge may be levied to cover our additional costs.
2. If a return is refused we will send the items back to you, however, this will be at your own cost.
3. Refunds will be processed within 14 days of being notified of the return. Exchanges will take up to fourteen days.
4. If we are unable to exchange an item then we will offer a refund as per the procedures herewith.
5. If an item is delivered to you damaged or faulty we will refund the item, delivery to you and the return postage. We would ask that all faulty returns are sent by recorded post and that you email us a copy of your receipt for reimbursement.
6. We only accept exchanges on an item once. Except in exceptional circumstances, these exchanges must be the same product but different sizes or colour can be requested.
7. If an item is not received by us and you do not have proof of postage then we reserve the right to make you responsible for the original order value.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers the right to cancel contracts concluded at a distance at any time in the cancellation period (14 days after the day on which the goods come into the physical possession of the consumer) without incurring any liability (Sections 29 - 30). Section 35 provides that the consumer must send off the goods, or hand them over, without undue delay and in any event not later than 14 days after the day on which the consumer informs the trader of his/her decision to return the goods.
Restricting the consumer's right to exercise his/her statutory 14 day cancellation right - by stating that if the returned goods are delivered to the merchant's office on a Saturday, the customer is liable for them being misplaced/getting lost - is contrary to the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR).
Section 5 of the UTCCR provides that a contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations arising under the contract, to the detriment of the consumer. Pursuant to Section 6 of the UTCCR, the unfairness of a contractual term shall be assessed, taking into account the nature of the goods or services for which the contract was concluded and by referring, at the time of conclusion of the contract, to all the circumstances attending the conclusion of the contract and to all the other terms of the contract or of another contract on which it is dependent.
As the stronger party in the contractual relationship, Books & Brew Club has a duty to organize its business so that returns can be accepted also on a Saturday/ arrange with the post office so that goods aren't delivered on a Saturday /are not left with neighbors, but that Books & Brew Club can pick them up at the post office on Monday, for instance.
Section 8 of the UTCCR provides that unfair terms in contracts concluded with consumers by sellers or suppliers shall not be binding on the consumers. As a result, Books & Brew Club can't refuse to refund the consumer for goods that are delivered on a Saturday within the statutory 14 day cancellation period and get misplaced.